About Bananas, Ethics and Consumption

Some of you may know that I spent a month in Nicaragua during my civil cervice for the twinning between my old highschool and a technical school in León, Nicaragua. Our school sends a group of pupils there every second year for them to learn about how different people on different spots of the earth live and runs a couple of projects there around energy usage and sustainability – all under an educational umbrella. There are Austrian civil servants in León and over the course of many years, some great things happened around the school and twinning in León. While this might only change the bigger picture a little bit, it does have its effects. Having said that, I might be a bit biased about what is going to follow later. But there’s a second disclaimer: I’m also not that big of a fan of the fair trade concept. I’m not sure whether it provides the right long-term incentive (it may not be sustainable to stay a farmer in the first place) and I’ve learned a bit about the bureaucratic and very expensive certification process. And last but not least, I still do have my troubles calling trades that all partners agree on ‘unfair’.

That said, I’d like to ask you to watch the trailer for Bananas*, a documentary:

My first reaction when I saw Juan Dominguez, the lawyer in the documentary, was apparently the same as the director’s, who, in an interview described him as “the type of person most people wouldn’t buy a used car from.”
In fact, I find both the speeches he gives in Nicaragua and the way he conducts himself appalling. While the case that they present in the documentary seems to be very, very strong and while Dole’s representatives look like they don’t give and gave a shit about the Nicaraguan people, something about Dominguez made me feel a bit uncomfortable about that case. Now in the end, 6 of the 12 plaintiffs are awarded about $2 million and Dominguez wants to bring group after group after group of plaintiffs to court to bring justice to hundreds of workers and Dole (and millions to his law firm).

After I the documentary, I turned to Google to find out more about the lawsuit and what happened later on and found that the suit was overturned, the lawyers were reported for fraud and for coming up with a sophisticated scheme for extorting money out of Dole and that, because of that, no further lawsuits of Nicaraguan farmers are going to be accepted in court. How did Dole do that? They found some anonymous plaintiffs.

In 2007, Dole was found liable for causing six Nicaraguan banana workers to have been sterilized by Dole’s use of the pesticide DBCP and the jury found that Dole acted with malice, fraud and/or oppression. One year later, anonymous Dole witnesses stated that several workers in two upcoming cases had never worked on banana farms and that this alleged fraud had infected all Nicaraguan banana suits. Dole successfully spread their version of the story to international media, which was possible due to a court order protecting the identity of the witnesses, making their stories impossible to double check. Several media articles stated that Dominguez not only risked losing his license, but also “possible prison time”. See LA Times from May, 2009 »

http://www.bananasthemovie.com/juan-dominguez-cleared-of-any-wrongdoing-by-state-bar

After the court had thrown out the case,

Steve Condie, a solo practitioner in Oakland, Calif. who represents Nicaraguans who worked on Dole’s banana plantations in the 1970s and 1980s, filed a bar complaint in October 2010 against three of Dole’s lawyers, arguing that a newly translated recording indicated that the company bribed witnesses in the form of thousands of dollars in cash and luxury hotel accommodations. The witnesses later testified in secret about alleged fraud between the workers and the plaintiffs’ lawyers.

Fredrik interviews Steve Condie from WG Film on Vimeo.

This was unsuccessfully, however, as

“The State Bar has completed the investigation of the allegations of professional misconduct and determined that this matter does not warrant further action,” the letter reads. “Therefore, the matter is closed.” The letter was signed by Chief Trial Counsel James Towery and Deputy Trial Counsel Melanie Lawrence.

On Feb. 28, Condie said the bar’s decision “reveals a dangerous sinkhole in our legal system when the State Bar can’t fully investigate a complaint against California lawyers because of court-imposed secrecy. The state bar did not exonerate Dole’s attorneys, they simply have dropped the case because they could not investigate the bribery report because of the thick veil of secrecy that Justice Chaney imposed on everything connected with this case. I would have preferred to have had the matter fully and publicly investigated so that the truth could come out. It appears that that will never happen.”

http://www.law.com/jsp/law/LawArticleFriendly.jsp?id=1202483509606

In March 2011, the appellate court threw out the case again, this time for good.

So much for justice.

Phony plaintiffs and helpers on both sides and many poor men that have definitely been hurt in one way or another, now unable to sue Dole ever again. And still, after watching the documentary, seeing the historic documents and letters showing that Dole didn’t and still doesn’t give a shit, you have a company that is – at least morally – guilty.

A few weeks ago, I was in the supermarket shopping for groceries. I apparently put bananas in my basket and went on to the cashier. Only then I found out that the banans I just bought were Dole bananas. I returned them and saw that these were the only bananas the supermarket had. So I left, without bananas and even more convinced that we live in a low-attention, low-involvement world, in which people in general don’t care much. If I, heavily invested in the topic and the country, almost bought the Dole bananas, why would anybody else care? Or even know in the first place.

http://en.wikipedia.org/wiki/Juan_Dominguez_(lawyer)#Involvement_in_Tellez_v._Dole

Why Coming Up With A Concept Isn’t The Problem


When I started with all this stuff (comms, marketing, design, …), I designed and built websites, flyers and other things – amateurish in hindsight, but I learned a lot doing it. Then after school, I went into a more abstract role in an online marketing agency – somewhere in the middle of planning, account management and creative. After that, I thought I should work at a classic agency and did an internship in planning. And now, I’m working in a supposedly even more ‘detached’ role at a brand and innovation consultancy. (No, I’m not working full-time yet, I’m finishing my degree). In a way, I sort of covered the whole spectrum from execution to strategy, from concrete to more abstract thinking and doing. Common sense would say I worked my way ‘up’. I’d say this is utterly, utterly wrong.

If there’s one thing I’ve learned in the past years, it is that the magic isn’t in concepts or PowerPoints or Keynotes. It is very easy to come up with some stuff and post-rationalise it, to make it look fancy or even convincing. You can learn pretty fast how easy it is to bullshit your way to the dark side of planning. With slideshare and twitter soundbites, and a lot of marketing people potentially (and often rightfully) not knowing what you’re talking about, I assume you can go far this way. (“Some people are so good at learning the tricks of the trade that they never get to learn the trade.” – Sam Levenson)

But from what I learned so far, the magic often isn’t in an idea or a concept itself. Advertising ideas or concept headlines these days often come cheap. Just look at what all the croudsourcing platforms out there do, or the theory of random creativity or Grant McCracken’s Culturematic. Coming up with a concept isn’t that big of a deal if you come up with many of them in the first place. (Coming up with a unique one is harder, but even that would be more a matter of quantity …)

So if the magic isn’t in the idea, where does it lie? I really believe it is in what happened before a concept and what happens with it afterwards.  What happens before is the strategic thinking that reframes the situation, identify an opportunity or a problem and construct the context in an interesting and inspiring way. Classic and still invaluable strategy stuff. This is answering the question of what it is the new thing we’re supposed to come up should lead to?

Then, and usually built on a concept, happens the execution and this is where all the process and thinking and phrasing before suddenly hits reality. But it’s not the plot-line, or the concept headline that is pushed out there in the real world – it’s deeper and more complex than that. Just look at Hollywood’s black list as an example.

“Centers on Edwin A. Salt, a CIA officer who is fingered as a Russian  sleeper spy. He eludes capture by superiors who are convinced he is out  to assassinate the president. While trying to reunite with his family,  he struggles to prove someone else is the traitor.”

“An illiterate kid looks to become a contestant on the Hindi version of  Who Wants to be A Millionaire in order to re-establish contact with the girl he loves, who is an ardent fan of the show.”

“After a zombie plague ravages America, a pair of ‘odd couple’  survivors team up to find purpose and combat the living dead in the post-apocalyptic Southwest.”

They all don’t sound overly exciting, or do they? Sure, those are summaries of plot lines, nicely written and to a certain extent triggering your imagination – but then again, they’re only words. And they can be transformed into a very dull or a brilliant movie. They aren’t Woody Harrelson and Jesse Eisenberg, they aren’t Angelina Jolie (guess there’s been some focus group testing there), they aren’t the OST, the art direction, the … well you get the picture: It needs imagination, craftsmanship and taste to make something exciting based on them. It needs the how.

Or to let Mr. Feldwick and Mr. Heath, who have been preaching and proofing that for a long time, speak:

Most advertising practitioners intuitively believe that advertising influences behaviour not simply through the conscious processing of verbal or factual messages, but by influencing emotions and mediating ‘relationships’ between the consumer and the brand. This leads to a benign conspiracy between client and agency in which creativity and communication are able to coexist (Heath 2004). To support this conspiracy, huge resources of corporate ingenuity are squandered in retrofitting successful campaigns to ‘information processing’ strategies. So we are led to believe that Heineken’s famous ‘Refreshes the parts …’ campaign worked mainly because it communicated the ‘benefit’ of refreshment, that the Guinness ‘Surfer’ ad is merely a dramatisation of the ‘benefit’ that Guinness takes a long time to pour, and that the Andrex ‘Puppy’ is no more than a branding device that improves recall that its toilet paper is ‘soft, strong, and very long’. It is a bit like saying that King Lear is a great play because it is about families. (Heath & Feldwick 2008)

However, while it’s the strategy ‘before’, and the execution ‘after’ a concept that make for great outcomes, I’d argue there often isn’t really a before and an after in the first place, which renders ‘set in stone’ concept themselves somewhat irrelevant. While surely the goal – the what – should be fixed at a certain point (if it’s agreed upon in the first place), I think in general one can’t separate concept from execution. There’s a nice deck about what this could mean for ‘digital’ solutions by Stuart Eccles of Made By Many accompanying the talk he held at the Google FireStarters. And you should definitely read Martin Weigel’s post, which was finished before this post made it out of the drafts and is saying what I wanted to say way better anyways.

Sources:

The Black List 2007: http://blcklst.com/tbl/lists/2007_black_list.pdf

Heath, R. & Feldwick, P., 2008. Fifty years using the wrong model of advertising. International Journal of Market Research, 50(1), p.29.

The theory of random creativity is explained in:
Rossiter, J.R. & Bellman, S., 2005. Marketing communications: theory and applications, Prentice Hall.

Stockholm Observations/Impressions

IMG_0073
So as some might know I spent a long weekend in Stockholm for my first time on Scandinavian soil. The city, with its abundance of water, cleanliness and progressive vibe reminded me a lot of Vancouver, which, as some people might know, I liked a lot.

So here’s a list of impressions and observations, without any inherent order.

1) For someone who knows Ikea and H&M longer than Sweden or Stockholm, the whole city looks like an Ikea and H&M showroom where a lot of independent shops copy the big guys. Of course, it’s the other way round and Ikea and H&M took Swedish design, probably rounded some (symbolic) edges and therefore made it accessible for bigger flocks.

2) Everything seems to be a tad more in order and stricter in Stockholm than in Vienna.

3) Showing yellow to the king. A guide on a ship tour (yes, I did that) told us a story about a king, who a few centuries ago spent some time in Italy and France to get exposed to the world. The result: he thought Stockholm was ugly and forced people to paint their houses. Which people did, but – because it was expensive – apparently only on the sides facing the palace. Reminds me a lot of social media and brand management: CEO sees this thing out there that apparently everybody now has to have. Reaction: Ok, let’s put up some Facebook page and a boring corporate twitter account so it seems like there’s something going on. Check.

4) There are more hairdressers (‘Frisör’) in Stockholm than in every other city I’ve been to – they exist in all sizes and forms and all of them were well-visited while we were there.

5) Related to 1). Apparently people in Stockholm re-do their apartments every few weeks or so. How can all those furniture/interior design shops survive?

6) I was (pleasantly) surprised by the Swedish ‘Konditori‘ and ‘fika‘ culture. I was pretty ignorant before going there, not really reading a lot about it before, but this stuff is pretty amazing. Wondering if it has a substitute function for alcohol.

7) Which brings me to the next – slightly more serious point: I’m seriously wondering how and if alcoholics are living in Sweden. Even with higher wages, this has to be a bigger nightmare than in other countries.

8) “We’re waiting for the government to solve that problem” – same ship tour guide told us about the ridiculously high rents, flat prices and a supposedly 300.000 people long waiting list for (public?) apartments. He totally casually dropped that line, which tells you loads about the value system.

9) Södermalm is another example of the hipster gentrification that is also visible in other European cities. Chic student, arty, relatively inexpensive, alternative flair, but in all of that still a tiny bit posh, maybe slightly celebrating alternative chic for the sake of it.

10)  There are a lot of men with strollers in Stockholm. As in “more than 2/3 of all strollers” a lot. Not sure if the laws are different with men and paternity leave (i.e. if they ‘have’ to), if public aids are that much higher in Stockholm, or if it’s simply in the culture but there are loads of men happily playing and strolling with their kids. It’s a great thing to watch to be honest.

11) Apparently this was the toughest winter since they measure temperature in Stockholm, so it was no surprise that people came out in their sunglasses and enjoyed their ice-cream outside when the sun came out on Saturday and Sunday. The ship guide mentioned the pagan tradition of worshipping the sun and I was wondering if it is always a scarce thing that we worship …

12) Stadsmission Stockholm – Now I have no idea how well this actually works but I think the concept and execution of it is just lovely. Stockholmers donating stuff for other Stockholmers to buy with the proceeds going to Stockholmers in need is pretty simple, but the shops are really well-designed. Nothing looks like this is some shabby second-hand shop or an unloved charity. This is proper boutique style shopping. Compare this to a similar Austrian concept like Humana and you know what I mean.

13) Overall, there seem to be a lot more concept stores in Stockholm than in Vienna, with brands such as Indiska, taking a (symbolic) concept and stretching it to its commercial boundaries – or at least further than they would here. Other notable commercial encounters: the Urban Outfitters flagship store, Beyond Retro, Granit (kind of a Swedish Muji), the record shop/bar/club combination of Pet Sounds and Pet Sounds bar and a bunch of small shops.

14) Moderna Museet has a very interesting, albeit a little chaotic photo exhibition.

15) We might see a lot of those
IMG_0072
around here next winter.

About the Social Uses of Advertising

Stumbled upon a research paper I didn’t know before on the social uses of advertising taglines among young men from 2007:

Most of the social uses or tagline recitals stemmed from television advertising campaigns. Respondents said that they would not normally use any copy from print ads, poster ads, radio or internet ads because ‘it’s just not done, everyone our age knows what you’re talking about with TV’. (Mitchell et. al., 2007: 209)

One of the quotes from the research:

Was on the phone in the evening when a new Nike ‘Freestyle’ ad came on TV so I couldn’t really concentrate on the advert. When I was finished on the phone I asked my housemate what the advert was like and he said it was really cool and my other housemate said it was the best one yet and I felt a bit left out and my housemate seemed to think they were better than me cos they had seen it and I hadn’t, like they had something over me, some sort of power and they said I would have to watch TV all week to see it and wouldn’t tell me what happens in the advert. I then watched TV all night and secretly hoped it would actually come on but it never did. (Mitchell et. al., 2007: 212)

Advertising was always ‘social’ media. It’s just that business theory didn’t get it: 

Thus the audience that current theories of advertising describe is not an audience at all but rather an “aggregate of individual consumers” (Sheth 1979), p. 415) who respond to advertising stimuli while remaining “islands of cognitive and affective responses, unconnected to a social world, detached from culture” ((Buttle 1991), p. 97). At the center of the great majority of theories in advertising research stands a lonely individual, cut off from the social contexts in which he or she, you and I, actually reside. (Ritson & Elliott 1999, S. 1)

Taken from:

Mitchell, V., Macklin, J.E. & Paxman, J., 2007. Social uses of advertising: an example of young male adults. International Journal of Advertising, 26(2), S. 199.

Related research:

Lannon, J. & Cooper, P., 1983. Humanistic advertising: a holistic cultural perspective.

Buttle, F., 1991. What do people do with advertising. International Journal of Advertising, 10(2), S. 95–110.

O’Donohoe, S., 1994. Advertising uses and gratifications. European Journal of Marketing, 28(8/9), S. 52–75.

Ritson, M. & Elliott, R., 1999. The social uses of advertising: an ethnographic study of adolescent advertising audiences. Journal of Consumer Research, 26(3), S. 260–277.

Heath, R. & Feldwick, P., 2008. Fifty years using the wrong model of advertising. International journal of market research, 50(1), S. 29.

Something To Try On A Train Ride

Up and away early on a holiday. It's dark and Vienna is still sleeping/partying.

I did something today you might want to try on a train ride.
First, use your MacBook until the very last drop of your battery, while playing music on the loudest possible level. Wait until the MacBook turns into coma mode and close the MacBook during the song. It is essential that the music is still playing, when the MacBook falls asleep. Then, when you’re on the train, plug in the MacBook and wake it up from the coma mode. Then … wait.

A very interesting experience. Around 10 people around me try very hard not to ‘notice’ loud, loud music blaring out of my speakers. I get hectic, hit buttons, open and close the MacBook, look at it in distanced disbelief. I unplug it, hope the music would stop (it doesn’t, and it won’t if you try it). The MacBook very unsurprisingly doesn’t give a shit. All of this goes on for 2 minutes.

I shouldn’t have given a damn about this, it’s only (good) music after all.

Keeping a a rather strange New Year’s resolution

People who know me a little better know that I am absolutely horrible at watching TV series or movies alone. See, when I was a kid, I always watched television with my slightly older brother. When we used to watch TV series from the Star Trek universe, or X-Files, or Dark Skies or Babylon 5 or whatever, the really interesting part often only started when we switched off the TV and started rather obscure discussions about possibilities, relationships, motives and causes in the universe or drew parallels to the actual world we were living in. And later, in high school I could be sure everybody had for example seen a certain comedy show on Monday night and a good deal of Tuesday morning was spent re-telling the jokes and mocking the guests he had on. Now, all of this is pretty much gone except for blockbusters and live events. Not only am I not able anymore to watch stuff with my brother (that’s the minor issue) but most of the time my friends have already watched episodes, seasons of current TV series (running in the US or UK and not on Austrian/German television) or movies alone already. Watching movies has been individualized. Or to say it in the cultural pessimistic way: the internet has destroyed the ‘fiction of the audience’ within my group of friends, while creating a new and scattered audience connected entirely via ‘social media’. This leads to the sometimes odd situation where we meet and can’t talk about a TV series in a group anymore because one (usually me) is stuck at SE01E08, others are at SE03E01 and others again start to watch the whole series again from the beginning …

Anyways, 2010 has been a horrible year for me in terms of watching movies and TV series. I’ve watched less good stuff than I’d have liked to in the last few years already – with The Wire being a notable exception – but at least I went to the movies regularly. Last year however, my ‘moving pictures’ diet was horrible. And as I love going to the cinema – heck, I’d pay to see the trailers – and usually enjoy watching series, I made the resolution to watch a little more, with quality considerations coming second. (There are some interfering variables in that development obviously, …)

What did I get exposed to so far? (Ok, some of those were December 2010 and I only list fiction here, but who cares …)

TV series

Modern Family

Great casting, witty, some easy laughs.

Pretty Little Liars

‘From the producers of Gossip Girl’, this was called a mashup of ‘I Know What You Did Last Summer’ and – surprise – ‘Gossip Girl’. So far it’s entertaining in a Dexter kind of way. Not as subtle and more ‘American’, high school-y and girly in every way, but still entertaining. Everybody is obviously extremely good looking and has and doesn’t keep a bunch of really dirty secrets, but hey.


The subtitle says “Men are the best medicine” and from what I’ve seen so far, it’s really at about that level. Sometimes witty, mostly bland. Very popular.

Movies

Enter the Void

Enter the Void is a strange piece of film. It is most probably the most exhausting piece of film I’ve ever watched (Jerry by Gus Van Sant now holding 2nd place). It is at times annoying and frustrating to sit there and watch it. It goes on and on. It repeats points endlessly, it overly celebrates its own aesthetics, but, more than any other film this year (except for The White Ribbon even the second time I watched it), it made me think. About deep stuff and stuff that I usually don’t like to think about. Stuff like life and even more death. Enter the Void is a strong movie. One that could have been better, storywise, but one that made me feel something, even though if this means making me feel extremely uncomfortable at times.

Exit Through The Gift Shop

The Black Swan

I am not into ballet or dancing at all and my knowledge of classical music is very rudimentary. Still, I liked this one a lot. The dramaturgy, acting, sound and art direction made me sit in there absolutely tense, both of the times that I watched it.

White Ribbon

The White Ribbon is just a great film that you should definitely watch. I think the movie works well on the level of human universals, but it also gives an even better insight into some of the not so feel-good roots of German/Austrian culture.

Machete

A must watch if you can cope with someone using a gut as a rope. And with all kinds of other weird, violent and brainless stuff. Machete fits great in the whole Fortress Europe and WASP brain melt context, so it’s highly recommended.

El Secreto de sus Ojos

Underwhelming. I was pretty excited about this one, as it won the Academy Award in the year that The White Ribbon – one of the best movies I’ve ever seen – was released. I watched it in OV with English subtitles and had quite some troubles getting the Argentinian Spanish, so that might explain it, but I thought the film had incredible lengths towards the end. Plus, you could see the make-up of the ‘old’ actors so clearly that I was taken out of the cinematic experience – which almost never happens to me.

Spartacus

Kirk Douglas has an enormous chin. The movie is very long. It’s not the best movie to start at 11 pm. Doesn’t feel overly Kubrick-esque.

Bran Nue Dae

Australian folklore apparently, but with some interesting twists. Stupid at times, rather lovely at others.

Hostel

While I’m certainly not the right guy for …. (everything is a remix 2), I do believe that this kind of stuff exists, so I’d actually love to see a decent movie about the topic in The Wire-style.

The Kids Are Alright

From what I read and heard before, the film was promoted (at least here) as an independent piece from the US. I don’t know all that much about independent US cinema, but this film shouldn’t have to be called independent in any country. Sure, I get the context and setting of the story itself is ‘alternative’, but the film itself is done in a rather standard way. It’s a mostly lovely piece of film, partly witty, quirky and funny, partly cheesy, but at no time does it feel or behave unexpected.

My Sassy Girl

I watched the film in Korean with English subtitles, so I spent quite a bit of time reading this one. There’s also a Hollywood version, so some of you might know it. The first half is quirky and funny, but the second half of the movie is just incredibly cheesy. Incredible.

The Grudge

I’ve seen this one before, both in the US and the Japanese version but was up for seeing it again as I recalled it being scary as hell. I was slightly less disturbing this time, but I had the feeling that the story was way more coherent last time I watched it. Strange.

Dude Where’s My Car?

Yeah, I’ve never seen that one before. Now I did. A concept movie, ridiculously stupid, in a sometimes good way. Should probably be watched again on a lazy Sunday afternoon with a pint, or 7.

About the ‘Science of Marketing’

At the moment a presentation and a video by Byron Sharp about the science of marketing are making rounds in the plannersphere. They are based on Sharp’s book “How Brands Grow. What marketers don’t know“. About this book Martin Weigel says:

If you want to buy one book this year to help you (or the marketer in your life) be a better a marketer, don’t buy all the data-devoid stuff that makes us feel cutting edge, or massages our egos. I suggest you read this one. It is full of proper data and analysis. And full of the stuff that as Sharp says, marketers should know, but many clearly don’t. Like double jeopardy, retention double jeopardy, the law of buyer moderation, natural monopoly law, etc.

It’s easily the most useful, challenging and illuminating book about marketing I’ve read in years.

I haven’t read the book yet, but after this enthusiastic review it is now lying on my desk. From what I can see, a lot of it is based on Andrew Ehrenberg’s work, which is not surprising, given that Sharp is at the Ehrenberg-Bass Institute. For those of you who don’t know Ehrenberg, who passed away last summer: he was the sage of marketing science, looking for and finding consistent marketing laws, most notably the Double Jeopardy law. He also wrote some interesting papers about advertising effects and a quite interesting comment in Strategy+Business called Marketing: Are you Really a Realist (free registration).

As shown in his work Ehrenberg is a passionate advocate of using the methods of physics in social science:

Even in a field supposed to be dominated by people’s impulses to buy – that of marketing – there are striking regularities … [yet] people seldom expect there to be law-like regularities in social science (‘Is it a science?’) and therefore do not even look for them. (Ehrenberg 1993)

Sharp is promoting the same school of thought and you should definitely have a look at his talk.

Undeniably, law-like patterns as the ones he mentions in his talk are interesting. I am a huge believer in Ehrenberg’s view of advertising as being not so much persuading than nudging and that salience (in combination with widespread availability) is what often explains big brands better than anything else. However, with the nature of generalizations comes – I think – an exaggerated trust in what ‘the data’ tells us, which might lead to some laziness in interpretation, analysis and understanding. After all, what ‘the data’ doesn’t tell can’t be there, right?

Now this might sound like the sulky response of a ‘social constructivist’ (or any other ‘anti-positivist’), but have a look at how Sharp presents his argument about Harley Davidson. He’s spot on when he says that Harley and Apple are the two brands always being mentioned as examples for cult-like loyalty and other brand anomalies and he rightfully dismisses these myths. However, when it comes to the Harley consumer segmentations he goes on to laugh about the fact that only few of Harley consumers are actually like one would imagine Harley riders, while the rest of them lives a more ‘regular’ life – you know, the one without violence and drug trafficking. He argues then, that we spend too much time pampering the loyals and not enough time growing the others. Now, without having read the book, in arguing like that I think he omits that the 90% might only drive a Harley because they’d love to feel like the tough guy once in a while. And while I do know that this isn’t exactly an insight or new thought, I think it is quite a good accomplishment to commercially ‘reach’ 9 times the people that are actually into the meaning you promote, the one your brand is perceived to (theoretically) stand for. This is – in my humble opinion – something that empirical marketing science couldn’t explain, because it’s not and won’t ever be in the ‘data’.

The more you rely on generalizations, the more general your insights and understanding becomes. To fit a situation into your law, you have to chip away parts of what you want to explain.

So now I’ve got to read that book.

Sources:

Ehrenberg, Andrew (1993): Even the social sciences have laws’, Nature, vol. 365, p. 385.

Sharp, Byron (2010): How Brands Grow. What Marketers Don’t Know.

Traveling, Living and Life

Last week I finally managed to get the pictures from my travels over the last 2 years developed and this made me reflect a little on travelling and living abroad.

See, I was born in a small town called Braunau on the Austrian periphery, bordering southern Bavaria, so basically German periphery. (Paradoxically, this spot is referred to as the centre of Europe, geographically mind you).


View Larger Map

Now, this area isn’t exactly known for being open. It’s a rather rough and conservative area. Austria’s notorious freedom party was founded there and people still love to vote them.

I was always a rather curious kid and when I was 17 or 18, I was lucky enough to be sent to the London International Youth Science Forum for a couple of weeks by my high school, where I met students and pupils from pretty much all continents. Contrary to what the title of the event might suggest, this isn’t a pure nerd convention, but also a massive exchange of arguments about who brews/distills the best [insert alcoholic beverage here] in the world and other discussions like that. Anyway, the point is, it’s like a massive cultural fair, where you are shown 1:30 trailers of all kinds of countries, their culture, what is important to them and so on. So after that, I always wanted to travel. However, I didn’t only want to travel, but ideally also wanted live there at least a while to understand what’s going on and not only “look at” it.

Rivas
So I’ve been to Nicaragua for a few weeks during my civil service.

Target - hello goodbuy.
I did a road trip in the US.

Camp Nou
I spent a month Barcelona for a rather touristy attempt to learn Castilian.

Quan animiert den Professor.
I went to Hanoi for a few weeks for a summer university.

Good morning Vancouver!
I did a brilliant exchange semester in Vancouver.

Hungarian karaoke
I worked for three months in Vienna’s lovely and at least as grumpy twin Budapest.


And I spent a bit of time in Tanzania, doing a lot of the above.

Of course, these were all great experiences, among the best of my life, really. They made me smarter and wiser and culturally more aware and I miss them. I want more of them. (And I miss the sea, goddamn it.)

But upon reflection, I realized that all of this wasn’t all that brave or cosmopolitan or whatever of me. From the beginning in London, to Nicaragua to Budapest, there were either friends or other Austrians that travelled with me, or as in the case of Budapest, an Austrian planner was already there. (Ok, not in Tanzania, but that was just 10 days.) And ultimately, I always had a safety net, because all those stays abroad had a termination date. I knew that after this month in Nicaragua, I could go home and start with my university degrees instead of having to struggle with life there. I knew I didn’t have to live in Hanoi forever, but would fly back to cosy Vienna after the summer university. I knew I couldn’t stay in Vancouver to work or do a PHD or stay Budapest, because I “had to finish my studies” at home.

It’s not like I ever packed my things and moved to really live somewhere else. So I’m curious how my urge to travel and live abroad will feel once I’ll have removed the university parachute.