1803 comments to date at the website of Austria’s liberal daily “Der Standard”. Countless protest mails and calls at their headquarter and supposedly a call to boycott the brand in some parts of the internet that I’m not familiar with. And all because of what? Because NÖM – the milk brand from Lower Austria – decided to exclusively supply 300 Turkish supermarkets with bilingual milk packages. Every product in Austria has a multi- or at least bilingual packaging, but mention “Turkish” once in affirmative way in Austria and you provoke a public outcry.
This weekend, I am going to fly up to Hamburg to meet with a bunch of interesting people at the Planning Barcamp, a mini/un-conference around the overarching theme of “Context”. As Michaela asked us to come up with topics, I thought it might be a good idea to suggest the title of my bachelor paper that otherwise nobody else would probably read anyways. So, as a preview of what I am going to talk about on Friday (in a less academic and hopefully more interesting way), here’s the preliminary introduction to my “thesis”:
Creativity is an often used word in the context of marketing communications and brand management. There are magazines named after it, such as Creativity and Creativity Review, there are numerous awards around the globe judging and celebrating it and there is the APG Creative Planning award, which rewards creative strategy in the context of marketing communications and planning.
Creativity, of course is also the selling point of almost every agency or agency-like company trying to make a living in the widening domain of marketing services.
Creativity Is The Most Powerful Force In Business. […] DDB’s pursues collaborative relationships with clients and partners to find the hidden potential of people, brands and business through creativity.
Both independent agencies as well as large established agency networks claim to be at the forefront of creativity. More precisely, as Zurstiege (cf. 2005: 179ff) puts it, what agencies aim to offer and what marketers ask for is effective creativity or creative effectiveness. Therefore, as the relationship between creativity and effectiveness is a regular topic of discussion between advertising agencies and clients, within agencies, the industry press and advertising conferences, there is a stream of research dealing with creativity in the context of advertising. Google Scholar, which searches for scientific literature such as journal articles, displays around 100.000 entries for “advertising AND creativity”. Among the discussed topics are the definition and perception of creativity (D. C West et al. 2008; El-Murad & Douglas C. West 2004; Scott Koslow et al. 2003; White & B. L. Smith 2001), the effect of creativity on advertising effectiveness (Ehrenberg et al. 2002; Arthur J. Kover et al. 1995; Dahlen et al. 2008; Till & Baack 2005), and contextual issues that influence advertising and agency creativity (S. Koslow et al. 2006).
However, while creativity is the focus of awards, agency positioning and industry debates, and while there is work in advertising research towards “a general theory of creativity in advertising” (R. E. Smith & Yang 2004) creativity is generally not dealt with in detail in a broader brand management context (Kotler & Bliemel 2006; Fuchs & Unger 2007; Schweiger & Schrattenecker 2009).
For this reason this paper sets out to critically evaluate the functions and premises of brand management and more specifically what roles “creativity” could play in the ever-more-complex environment companies and brands are embedded in.
This is done by first analyzing the concept of brands and brand management as found in a literature review. In addition, the changing environment companies and brands operate in will be described, followed by implications for and a critique of brand management and research on the topic. Then, different meanings of and perspectives on creativity, both in today’s marketing industry as well as in the broader business context, will be examined. The last chapter will then merge the two streams and draw conclusions from the synthesis of the current state of brand management and a broader meaning of creativity in a commercial context.
(Will update the sources later.)
So much for the introduction. The good thing is, I’m not finished and will therefore have to present half-baked thoughts as discussion material. Of course, I’ll share the thesis here, once it is finished.